Frequently Asked Questions

1. What are your standard pallet sizes?
2. What do you need to know for me to get an accurate quote?
3. How can I pay?
4. If I want to book a collection what time do I need to book it by?
5. Can I book a consignment over the phone?
6. Can I pay on delivery or collection?
7. Can you deliver to Scottish Highlands next day?
8. How do I package a consignment fit for transport?
9. Do you offer a wrapping service?
10. Do you transport furniture?
11. What is a special?
12. What is Trans-Porter?
13. What’s the small print?
14. Can I get things delivered onto the Island?

Your question not listed? Get in touch and we’ll be pleased to help.

There are three standard pallet types:
A pallet: 1.2m x 1.2m x 1m high, maximum weight 500kgs and must be capable of being stacked.
B pallet: 1.6m x 1.2m x 2.2m high, maximum weight 1000kgs.
C pallet: 2.6m x 1.2m x 2.2m high, maximum weight 1250kgs.

You can download our standard pallet specifications in pdf format by Pallet specifications (pdf)

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In order to process your order efficiently we need to know:

• the collection name, address (with postcode) and contact telephone number
• the delivery name, address (with postcode) and contact telephone number
• the dimensions and weight of your consignment

If you don’t know all of these pieces of information then still get in touch but it may be more difficult to give you a quote.

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We accept credit and debit cards, cheques and, of course, cash but all consignments must be paid for before delivery. We also provide trade accounts to regular customers.

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For most inbound consignments we need to know before 11:30am for collection on that day. For outbound consignments we can often accept shorter notice but please get in touch to be sure.

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Unfortunately not. We require instructions in writing so please email us, send a fax, complete our booking form or register with Trans-Porter, our online consignment management system.

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We require payment in full before carrying out a collection or delivery. Please see How can I pay? above.

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Due to the distance to be covered we can normally only offer a 2-3 day service to this area. However, please see our article about specials.

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We aim to get your consignment to its destination in good condition. You can help us by ensuring that it is suitably packed. This may involve using bubble wrap, cardboard, shrink wrap or straps. Always over pack rather than risking any damage. Our staff have been instructed to refuse to collect any consignment that is not suitable for shipping. For valuable items you may wish to contact our packing company Technical Packing Services Ltd. who will be able to build a crate for your goods.

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Unfortunately we do not offer this service. You may wish to contact our packing company Technical Packing Services Ltd. who will be able to build a crate for your goods.

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We only transport flat packed furniture which is suitably packaged for transport.

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A special is transport jargon for a dedicated vehicle to transport a consignment from one place to another. We often arrange specials for customers, frequently at short notice, to almost anywhere in the world. If you would like to arrange a special then please get in touch with our customer service team.

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Trans-Porter is our online consignment management system. Trans-Porter allows you to book your own collections and deliveries, monitor their progress, receive POD (proof of delivery) notifications and much more. All of this can be achieved from your own desktop computer. To find out more about Trans-Porter or to give it a try, please go to our Trans-Porter webpage.

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Every company has terms and conditions and you can view ours by clicking RHA terms and conditions and RHA storage terms and conditions

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Yes you can! We have receiving depots at Southampton and Portsmouth and we have several trips each day onto the Isle of Wight. Please get in touch with our Customer Services Team who will be happy to help you.

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